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FAQ  Dr. Joan Fraino East Bay Psychiatrist

  • Are we right for you?
    Our practice is an outpatient non-emergency psychiatric medication management clinic. If you are having a psychiatric emergency, such as thoughts of harming yourself or others, please call 911 or go to the nearest emergency room for evaluation. Our practice only provides video tele-health services at this time. We do not provide counseling or stand-alone therapy.
  • How do I pay for your services?
    We are currently accepting Aetna, Anthem Blue Cross Behavioral Health, Cigna, HealthNet (MHN), Magellan, United Healthcare (Optum), United Behavioral Health and Medicare insurances at this time. We accept payments by cash or credit card​ for self pay or out-of-network patients. With clients that pay for their visits in this manner, we will provide you with a super-bill that you may use to submit for reimbursement to your insurance carrier, if needed, for out-of-network situations.
  • Do you provide individual therapy?
    Our practice focuses on medication management in conjunction with very brief psychotherapy. For those interested individualized therapy, we can assist you with referrals or you may to continue to see your current counselor, therapist and/or psychologist.
  • Can I get a same day appointment?
    We do not regularly accommodate same day appointments due to the volume of other clients that we serve, but may make exceptions if an appointment is available for established patients only.
  • I'm busy during the day.  Do you have after hours appointments?
    We are currently offering the ability to use a HIPAA compliant telemedicine platform for stable, established clients. Late afternoon hours and limited weekend appointments will be offered to accommodate persons unable to take time off for standard office appointments. (A minimum of one face-to-face office visit may be required per year)

​If you have any additional questions not listed above, please be sure to inform our staff during your scheduling of your initial appointment.

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